Frequently Asked Questions
General Information
Please view the website for the full Conditions of Entry.
We ask all patrons to be sure to travel light and be ready to have any bags checked.
Yes. All bags will be subject to the security screening process. We ask all patrons to be sure to travel light and be ready to have any bags checked. There are no cloaking facilities available at Optus Stadium.
Medical crews will be present outside and inside the Stadium to attend to any issues. Please see Stadium staff for assistance.
A dedicated operation will be in place for prams, strollers, wheelchairs and walkers.
For safety reasons, strollers and prams are not permitted in the Optus Stadium seating bowl. Strollers and prams may be stored in cloakrooms provided adjacent to the entry gates of Optus Stadium.
You can use your umbrella to protect yourself from the elements on your way to Optus Stadium. However, once you are inside the stadium, please keep your umbrella closed with consideration for other patrons.
Please text your location and the issue to the Patron Assistant number - 0409 317 771
Please call the Optus Stadium Noise Complaint Hotline to report your complaint - 08 6247 4902
For general enquiries, please phone reception at 1300 297 588 during office hours.
Due to the upcoming Perth Running Festival and MACA Cancer 200 Ride for the Perkins events, the pathway surrounding the Northern Oval and Warndoolier Blvd will have an increase of high traffic and intermittent path closures from Tuesday 1 October to Tuesday 15 October 2024. Closures will be put in place to ensure the safety of public users of the park during event delivery period.
Ticketing
Please pre-purchase prior to arrival at the Stadium via Ticketmaster. Pre-purchasing your tickets will allow you to take advantage of the public transport included in your ticket.
Patrons will not be able to purchase tickets over the phone via Ticketmaster or at any Ticketmaster outlet. Please purchase you tickets online.
The AFL teams (Fremantle Football Club, West Coast Eagles, Collingwood and Geelong) have allocated tickets to those Members who have access privileges for the match. Please contact the Clubs directly for all Membership enquiries.
All tickets will be mobile tickets for these events, please do not print your ticket out.
Accessible and Enhanced Amenity seats are located across every level of the Stadium including premium hospitality areas, accommodating wheelchair users, their carers and guests. There are a number of facilities available for patrons with accessible needs.
For most events, specific accessible seating can be purchased online via the Ticketmaster website, this option is available to patrons requiring wheelchair spaces with the option of additional paid or companion card holder tickets, seating can be purchased using the Ticketmaster interactive seating map.
Alternatively, if you have accessible booking requirements, including wheelchair, other accessible seating needs and/or companion card requirements, please call 1300 446 925 or click here for Ticketmaster booking assistance.
This email address is reserved for patrons with accessibility requirements and companion card holders. Patrons should ensure they include the Event Name, Venue, Event Date, Contact Name, Contact Phone Number and Tickets Required in the email.
The selling of tickets via non-authorised sellers is a breach of the conditions of sale of that ticket and those doing so are knowingly breaching this policy. Ticketmaster and the Stadium recommend that you do not buy tickets from non-authorised sellers. The Hirer and the Venue have the right to refuse your entry.
Following confirmation of additional rounds of the AFL season, details for the dates for ticket on sales will be available on the Optus Stadium website.
Safe Venue Practices
Please respect your fellow fans and remain in the seat indicated on your event ticket.
If you are sick, please stay at home. There will be Events to attend in the future when you are feeling better. Please note that patrons displaying ill-respiratory symptoms will not be permitted to enter or remain at the event.
- Don’t forget to cover your mouth if you cough or sneeze.
- Wash and sanitise your hands regularly.
- Hand washing facilities are available in all bathrooms areas.
- Sanitiser is available near all bathroom locations. Patrons are also encouraged to bring sanitiser for personal use.
- Put your rubbish in the closest bin to assist cleaning operations.
Your safety is our priority;
- We are focussed on providing a clean venue, pre, during and post event
- We have additional cleaning happening across the stadium throughout the event, especially in high-touch areas
- Sanitation stations are available for your convenience, please use them often
- We’ve made all payments contactless
- We’ve change our food packaging and the way it’s served to you
- All stadium staff have completed their COVID 19 Hospitality and Tourism Hygiene Course
Being safe is everyone’s responsibility;
- Stay at home if you’re sick
- Keep your distance from others
- Practice great hygiene habits
All food and beverage outlets at Optus Stadium now accept payment by card only.
Credit and debit cards will continue to be accepted. This change has been implemented to deliver faster service for patrons (less fumbling for change) and is more convenient for patrons who don’t, or don’t want to, carry cash.
Patrons attending Optus Stadium with cash only will be able to exchange it for a complimentary ‘Cash Card’ via Cash Exchange points located around the Stadium. Optus Stadium event day staff are familiar with the locations of all Cash Exchange points around the stadium.
Your Cash Card may be used at all Optus Stadium operated food and beverage outlets. Your Cash Card cannot be used for external or mobile food vendors who operate onsite at Optus Stadium. These vendors may accept cash, credit and debit cards payments, but they will not accept payment using the Optus Stadium Cash Card.
You can exchange your cash for a Cash Card at Cash Exchange Points located around Optus Stadium.
The point of sale operator will charge the Cash Card for the nominated value you wish to be loaded on the card.
A minimum of $10.00 and a maximum of $1,000.00 can be loaded on each Cash Card. The maximum amount that can be stored on a Cash Card at any time is $1,000.00.
Cash Cards can only be purchased and reloaded (topped up) using cash at Cash Exchange points. Any un-used credit on your Cash Card can be used at future events or redeemed for cash only from a Cash Exchange Point at any event.
Select goods in your participating food and beverage outlet and take them to the point of sale operator with your Cash Card. The Cash Card will then be scanned at the Point of Sale.
The transaction will be completed when the balance has reduced on your Cash Card. No change will be given. The remaining balance on the card can only be used in whole or part against future purchases. If you wish to make a purchase for an amount that exceeds the remaining value on your Cash Card, you must pay the excess using another card payment method or return to the outlet after you have reloaded (topped up) your Cash Card.
You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.
Transactions are authorised by you by:
- scanning your Cash Card, or allowing an operator or other person to do so, at an electronic point of sale terminal at a participating outlet; or
- giving a participating outlet details of the Cash Card and authorising the transaction in
some other way approved by that outlet. When you authorise a transaction:
- you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
- you are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.
Your Cash Card can only be redeemed for cash for the remaining value on the Cash Card at the Cash Exchange Points at Optus Stadium.
Treat your Cash Card like cash. Lost or stolen cards will not be replaced or refunded.
Transaction history can be provided at any Cash Exchange Points and Balance Checks can be performed at Cash Exchange Points or any food and beverage outlet accepting the Cash Cards. Refer to your most recent transaction receipt for the remaining value on your Card.
Family Friendly Facilities
Yes. There are five parenting rooms located throughout the Stadium. Each are equipped with a microwave, bottle warmers, changing tables and comfort chairs of feeding. Doors are also automated for easy entry with a pram.
Patrons are welcome to utilise the Parent Rooms for feeding but can also do so throughout the Stadium.
Contact your nearest security guard, staff member or patrolling police. You can also text the Patron Assist number - 0409 317 771
The Chevron Parkland is located along the Swan River foreshore and covers 2.6 hectares. It includes six nature playgrounds catering for children of all ages and abilities.
Getting Here
Public Transport is the most efficient way to arrive and depart an event at the Stadium. Tickets to Optus Stadium include Transperth travel on all services for three hours either side of the event. Simply show your mobile ticket to the driver or inspector to travel for no extra cost. Patrons must have a valid event ticket when travelling to and from the Stadium on Transperth services. Visit the Transperth website to plan your trip using the Transperth Journey Planner
Parking around the Stadium is extremely limited. Patrons are urged to leave the car at home and take advantage of the special event public transport services.
Optus Stadium has limited ACROD parking bays available for major events. Registrations for ACROD parking are managed by registering online and are issued by email. Register online here..
Optus Stadium was designed with no public parking or drop off facilities to limit the number of vehicles in the vicinity of the Stadium to avoid causing delays with the public transport services.
If you are unable to use public transport to attend events, you can alternatively use the Stadium’s dedicated taxi rank or ride share services from the East Peth side of the Matagarup Bridge.
About the Venue
The Stadium and the surrounding Park is located east of the Perth Central Business District, on the Burswood Peninsula and on the banks of the Swan River.
Optus Stadium was designed to seat 60,000 fans across General Admission and Premium Product areas.
There are no parking facilities at Optus Stadium. The Stadium is well serviced by regular bus and train services. There are a range of public access paths to the Stadium and over 6000 bike racks are available for use.
See getting here for more information.
You can see maps of Optus Stadium on our map page.
Yes. Free Wi-Fi is available throughout Optus Stadium.
Absolutely! Optus Stadium has over 20 specially designed event and function spaces. You can even hire out the entire field of play! See our venue hire section to check out all your options.
Interested in working at Optus Stadium? Head to our careers page.
Optus Stadium is a 100% smoke-free stadium.
Our tours business is still on hold whilst we provide the best facilities possible to our home and away AFL teams. The tour just isn’t the same without access to the team’s changing rooms, and unfortunately that’s off-bounds for the general public for the foreseeable future.
We will host tours again and we are working on an amazing new tours program that will be available to fans and visitors as soon as the time is right. We thank you for your patience.
To be the first to know when Optus Stadium Tours are up and running again, please visit our Tours page.
If you have lost or left behind anything at Optus Stadium please contact us or call 1300 297 588. All property that is found, or handed in, is retained by Optus Stadium for 30 days after the event. Any property that remains unclaimed after this time will be donated to local charities.
More Questions?
Please see our help section to get answers to any questions you have.
